Though it might sound stereotypical but guys usually don't want to show their vulnerable side to their girl. So we girls can try asking instead but make sure we do it right. And Jude, asking Neil is not the way...
Y'all try to understand we all know it's not the way but if you see from her perspective she is thinking that she is not good enough that's why will is not relying on her. She also wants to know it but can't directly confront as she loves him so much she don't want to be heartbroken so she only have one choice to ask Neil.
We all go through some phrases of life where we don't know what we are doing wrong as we are reading it we know each of their perspective that's why we are saying she should ask William not Neil.